MASONgrey strives to have your order processed and shipped out to you within 5 business days. Orders are processed and shipped Monday through Friday only. Standard shipping is free on orders over $150 within the US. Tracking is provided with every order we ship worldwide. International shipping rates will be calculated at checkout. Please be aware that during holidays, shipping may be delayed.

Please note, customer service hours are Monday - Friday from 9:00am - 5:00pm PST.

You will receive an order confirmation once you place an order. When your order ships, you will receive a secondary email notice with your tracking number. If you have any other inquiries, please email info@masongreyla.com.

MASONgrey is not responsible for lost or stolen packages, or any packages that are held in customs. If you feel this has happened to you, we recommend tracking your item and then reaching out to your local UPS or USPS directly. Unfortunately, once an order has left us, we are unable to control its whereabouts.

MASONgrey is not responsible for the cost of duties and taxes.

Your order must be in by 12pm PST to go out the same day for Next Day Air or it will be shipped the following day. We do not ship on weekends.

Our hope is that you love your new item(s), but we understand sometimes it doesn’t work out! We are happy to accept your returns and exchanges for items that have been unworn, unwashed, unaltered and are free of stains and damage (including smell).

These products are intimate items, therefore, your merchandise must be sent within 10 days of delivery in order for us to honor your request for a return, exchange or store credit. Returns sent to our facilities without MASONgrey's prior approval will not be fulfilled and will be donated to a charity on your behalf.

Products received as gifts are eligible to a 3 month exchange or store credit window from the date of purchase.

NOTE: Sale items can't be returned, but are still eligible for exchange or store credit only.

For full details of our return/exchange policy, including fees and other exceptions, please visit Return/Exchange Policy.

To start a return, please use our return portal!

We need to receive the original item back within 14 days of initiating the exchange in order for us to honor your request.

For full details of our return/exchange policy, including fees and other exceptions, please visit Return/Exchange Policy.

To start an exchange, please use our return portal!

International orders are not eligible for an exchange. Please contact our support team at info@masongreyla.com if you're looking to return an international order.

When washing your MASONgrey pieces, hand wash or machine wash on cool! Lay flat to dry or tumble dry on low. Wash with similar colored clothing!

Our Cloud Jersey fabric is a poly and spandex blend. The reason we use this specific blend is not only because it is deliciously soft, but also because we want our robes to last! This special blend keeps them feeling soft, but also durable enough to be machine washable.

We allow price adjustments on select styles for orders placed within 7 days of the start date to when the product price was marked down.

Once an order has been placed that item cannot be changed. If you need to make any changes to your shipping information, please contact us at info@masongreyla.com.

Of course! We offer gift boxes for $10, which includes a note. In the cart drawer, you can add a gift box to your order and a note.

We do offer gift cards, please see the gift card section below the main menu. Take me to the gift cards.

Please refer to our size charts, located under the Size Chart tab on the product page for specific measurements on each style.

New items tend to sell out fast. Unfortunately, with the exception of Black Stars and White Stars, we don’t typically restock prints. If you love an item, we recommend purchasing ASAP!

Please check your junk folder before reaching out for your 10% off code.

MASONgrey Mini pieces should be washed before wearing. Wash in cold or warm water and lay flat to dry. Cloud Jersey fabric prints are made out of 96% polyester 4% spandex. One pieces are not intended for sleepwear.