FREE STANDARD SHIPPING ON ALL US ORDERS OVER $75. EXPECT SHIPPING DELAYS.

FAQ

HAVE QUESTIONS? WE HAVE THE ANSWERS.

 

What is your return policy?

What’s the deal with shipping?

How does a pre-order work?

How can I track my order?

Where is my order?

I think my package is lost. What do I do?

WHAT IS THE ROUTE PROTECTION PACKAGE I SEE HERE AT CHECKOUT?

How do I take care of my MASONgrey pieces?

What is Cloud Fabric?

How quickly will my order arrive?

May I update or change my order once it’s placed?

CAN I ADD GIFT WRAPPING OR A GIFT MESSAGE TO MY ORDER?

How can I buy a gift card?

What payment methods are accepted?

I'm unsure about a size or have fit questions, where can I find this information?

An item I’m in love with is sold out in my size, what can I do?

Why was my order cancelled?

Can I add an item after I’ve just placed an order?

Is my information kept private?

Sales Tax?

Can we collab?

Are you hiring?

Who else carries MASONgrey?

I'm getting married, do you do custom robes?

Where is my 10% off code for subscribing to your email list?

WHAT DO I NEED TO KNOW ABOUT MY MASONGREY MINI PIECES?

I PLACED AN INTERNATIONAL ORDER, WHO IS RESPONSIBLE FOR THE COST OF DUTIES AND TAXES?