+ OUR HOPE IS THAT YOU LOVE YOUR NEW ITEM(S), BUT WE UNDERSTAND SOMETIMES IT DOESN’T WORK OUT! WE ARE HAPPY TO ACCEPT YOUR RETURNS AND EXCHANGES FOR ITEMS THAT HAVE BEEN UNWORN, UNWASHED, UNALTERED AND ARE FREE OF STAINS AND DAMAGE (INCLUDING SMELL).
+ THESE PRODUCTS ARE INTIMATE ITEMS, THEREFORE, YOUR MERCHANDISE MUST BE SENT WITHIN 10 DAYS OF DELIVERY IN ORDER FOR US TO HONOR YOUR REQUEST FOR A RETURN, EXCHANGE OR STORE CREDIT. RETURNS SENT TO OUR FACILITIES WITHOUT MASONGREY'S PRIOR APPROVAL WILL NOT BE FULFILLED AND WILL BE DONATED TO A CHARITY ON YOUR BEHALF.
+ ALL REFUNDS WILL REQUIRE A 8% STOCKING FEE.
+ YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING FEE , WE COVER THE SHIP OUT FEE. ALL EXCHANGES WILL PROCESS IN APPROXIMATELY 1 WEEK.
+MASONGREY DOES NOT PROVIDE RETURN SHIPPING LABELS FOR INTERNATIONAL RETURNS. YOU WILL NEED TO PURCHASE A SHIPPING LABEL FROM YOUR LOCAL POST OFFICE.
+INTERNATIONAL ORDERS CAN BE RETURNED ONLY FOR STORE CREDIT OR A REFUND. IF YOU'RE AN INTERNATIONAL CUSTOMER LOOKING TO MAKE A RETURN, PLEASE CONTACT OUR SUPPORT TEAM AT INFO@MASONGREYLA.COM.
+ FINAL SALE ITEMS INCLUDE: SALE ITEMS AND ANY MERCHANDISE THAT HAS BEEN PURCHASED USING ANY DISCOUNT CODE, ACCESSORIES AND GIFT BOXES. THESE ITEMS ARE NOT ELIGIBLE FOR A RETURN, EXCHANGE OR STORE CREDIT - NO EXCEPTIONS.
