RETURN POLICY

Return and exchange policy

Our hope is that you are completely satisfied with your purchase. If you aren’t, we are happy to accept your return for exchange; but please keep in mind…

· Merchandise must be returned within 7 days of delivery.

· You are responsible for return shipping fee. Merchandise must not be worn, altered, washed and must be free of stains.

  • Once an item has been exchanged it is FINAL SALE – YOURS FOREVER (our hope is that you love it, but please note that you are only able to exchange an order once)

· Merchandise must have all tags attached and be in its original packaging

· All exchanges will process in approximately 1 week

· For exchanges please email customer service with your invoice # as your subject and reason for exchange

· All Sale, Discount Code and Custom items are FINAL SALE

· If you don’t see something you like as an exchange you will receive a store credit

· NO REFUNDS

  • MASONgrey strives to have your order processed and shipped out to you within 14 business days. Please note that all orders are made to order so our processing time is normally 14 business days from processing date unless otherwise specified, processing time is an estimate. PLEASE NOTE ON YOUR ORDER THAT YOU NEED IT FOR A SPECIFIC TIME AND WE WILL TRY TO RUSH YOUR ORDER. This does not include shipping days.

HOLIDAY RETURNS – PLEASE READ CAREFULLY – NO EXCEPTIONS!

ALL ORDERS PLACED NOVEMBER 1ST – DECEMBER 25T HAVE UNTIL JANUARY 15TH TO EXCHANGE ITEMS

You are responsible for the return shipping fee. Merchandise must not be worn, altered, washed and must be free of stains. Merchandise must have all tags attached and be in its original packaging. Once an item has been exchanged it is FINAL SALE – YOURS FOREVER (our hope is that you love it, but please note that you are only able to exchange an order ONCE) You are responsible for the new delivery fee of a flat $10 on exchanged items. If you don’t see something you like as an exchange, you will receive a store credit. The balance difference will remain as a credit.

If you would like assistance with your return or have misplaced the return label enclosed in your package, please contact customer service at info@masongreyla.com with your order number.

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