Shipping, Returns & Exchanges
Shipping
MASONgrey strives to have your order processed and shipped out to you within 5 business days. Orders are processed and shipped Monday through Friday only. Standard shipping is free on orders over $150 within the US. Tracking is provided with every order we ship worldwide. International shipping rates will be calculated at checkout. Please be aware that during holidays, shipping may be delayed.
Returns
Your merchandise must be sent within 10 days of delivery in order for us to honor your request for a return, exchange or store credit. Sale items cannot be returned, but are eligible for exchange or store credit. For full details of our return/exchange policy, including fees and other exceptions, please visit: Return/Exchange Policy.
Exchanges
We need to receive the original item back within 7 days of initiating the exchange in order for us to honor your request. Products received as gifts are eligible to a 3 month exchange or store credit window from the date of purchase. For full details of our return/exchange policy, including fees and other exceptions, please visit: Return/Exchange Policy.